Privacy Policy

Preamble

With the following privacy policy, we would like to inform you about the types of your personal data (hereinafter also referred to as “data”) that we process, for which purposes, and to what extent. This privacy policy applies to all processing of personal data carried out by us, both in the context of providing our services and in particular on our websites, mobile applications, and within external online presences, such as our social media profiles (hereinafter collectively referred to as the “online offering”).

The terms used are not gender-specific.

Last updated: October 20, 2025

Table of Contents

• Preamble
• Controller
• Overview of Processing Activities
• Relevant Legal Bases
• Security Measures
• General Information on Data Storage and Deletion
• Rights of Data Subjects
• Provision of the Online Offering and Web Hosting
• Use of Cookies
• Contact and Inquiry Management

Controller

BioSource Holding GmbH
Industriestraße 6
84323 Massing
Germany

Authorized representatives: Edgar Dechantsreiter

Email address: office@palllm.com

Legal notice: https://palllm.com/impressum/

Overview of Processing Activities

The following overview summarizes the types of data processed, the purposes of processing, and the categories of data subjects concerned.

Types of Processed Data

• Inventory data
• Contact data
• Content data
• Usage data
• Meta, communication, and procedural data
• Log data

Categories of Data Subjects

• Communication partners
• Users

Purposes of Processing

• Communication
• Security measures
• Organizational and administrative processes
• Feedback
• Provision of our online offering and user-friendliness
• Information technology infrastructure

Relevant Legal Bases

Relevant legal bases under the GDPR:
Below you will find an overview of the legal bases of the GDPR on which we process personal data. Please note that, in addition to the provisions of the GDPR, national data protection regulations may apply in your or our country of residence or establishment. If more specific legal bases are applicable in individual cases, we will inform you of these in the privacy policy.

Consent (Art. 6 para. 1 sentence 1 lit. a GDPR) – The data subject has given consent to the processing of personal data relating to him or her for one or more specific purposes.

Performance of a contract and pre-contractual inquiries (Art. 6 para. 1 sentence 1 lit. b GDPR) – Processing is necessary for the performance of a contract to which the data subject is a party or for the implementation of pre-contractual measures taken at the request of the data subject.

Legitimate interests (Art. 6 para. 1 sentence 1 lit. f GDPR) – Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, provided that the interests, fundamental rights, and freedoms of the data subject requiring the protection of personal data do not override those interests.

National data protection regulations in Germany: In addition to the data protection regulations of the GDPR, national regulations on data protection apply in Germany. This includes, in particular, the Act on the Protection against Misuse of Personal Data in Data Processing (Federal Data Protection Act – BDSG). The BDSG contains, in particular, special provisions on the right of access, the right to erasure, the right to object, the processing of special categories of personal data, processing for other purposes, and the transfer as well as automated decision-making in individual cases, including profiling. In addition, state data protection laws of the individual federal states may apply.

Note on the applicability of the GDPR and the Swiss FADP: These data protection notices serve to provide information both under the Swiss Federal Act on Data Protection (FADP) and under the General Data Protection Regulation (GDPR). For this reason, please note that due to broader territorial applicability and comprehensibility, the terms of the GDPR are used. In particular, instead of the terms used in the Swiss FADP “processing” of “personal data,” “overriding interest,” and “particularly sensitive personal data,” the terms used in the GDPR “processing” of “personal data,” “legitimate interest,” and “special categories of data” are used. However, the legal meaning of the terms continues to be determined in accordance with the Swiss FADP within the scope of its applicability.

Security Measures

We take appropriate technical and organizational measures in accordance with the statutory requirements, taking into account the state of the art, implementation costs, the nature, scope, circumstances, and purposes of the processing, as well as the different likelihoods and severity of risks to the rights and freedoms of natural persons, in order to ensure a level of security appropriate to the risk.

These measures include, in particular, safeguarding the confidentiality, integrity, and availability of data by controlling physical and electronic access to the data as well as access relating to them, input, disclosure, ensuring availability, and separation. Furthermore, we have established procedures that ensure the exercise of data subject rights, the deletion of data, and responses to data breaches. In addition, we take the protection of personal data into account already during the development or selection of hardware, software, and procedures in accordance with the principle of data protection by design and by default.

Securing online connections through TLS/SSL encryption technology (HTTPS). In order to protect users’ data transmitted via our online services from unauthorized access, we use TLS/SSL encryption technology. Secure Sockets Layer (SSL) and Transport Layer Security (TLS) are the cornerstones of secure data transmission on the internet. These technologies encrypt the information transmitted between the website or app and the user’s browser (or between two servers), thereby protecting the data from unauthorized access. TLS, as the further developed and more secure version of SSL, ensures that all data transmissions meet the highest security standards. When a website is secured by an SSL/TLS certificate, this is indicated by the display of “HTTPS” in the URL. This serves as an indicator to users that their data is transmitted securely and in encrypted form.

General Information on Data Storage and Deletion

We delete personal data that we process in accordance with statutory provisions as soon as the underlying consents are withdrawn or no further legal bases for processing exist. This applies to cases in which the original purpose of processing no longer applies or the data is no longer required. Exceptions to this rule exist if statutory obligations or special interests require longer storage or archiving of the data.

In particular, data that must be retained for commercial or tax law reasons or whose storage is necessary for legal enforcement or to protect the rights of other natural or legal persons must be archived accordingly.

Our data protection notices contain additional information on the retention and deletion of data that applies specifically to certain processing operations.

If multiple retention periods or deletion deadlines are specified for a set of data, the longest period shall always apply. Data that is no longer required for the originally intended purpose but is retained due to statutory requirements or other reasons is processed exclusively for the purposes that justify its retention.

Retention and deletion of data: The following general retention periods apply for retention and archiving under German law:

• 10 years – Retention period for books and records, annual financial statements, inventories, management reports, opening balance sheets, as well as the work instructions and other organizational documents required for their understanding (§ 147 para. 1 no. 1 in conjunction with para. 3 AO, § 14b para. 1 UStG, § 257 para. 1 no. 1 in conjunction with para. 4 HGB).
• 8 years – Accounting documents, such as invoices and expense receipts (§ 147 para. 1 nos. 4 and 4a in conjunction with para. 3 sentence 1 AO and § 257 para. 1 no. 4 in conjunction with para. 4 HGB).
• 6 years – Other business documents: received commercial or business correspondence, reproductions of sent commercial or business correspondence, and other documents insofar as they are relevant for taxation, e.g., wage slips, operating cost sheets, calculation documents, price markings, as well as payroll documents insofar as they are not already accounting documents, and cash register receipts (§ 147 para. 1 nos. 2, 3, 5 in conjunction with para. 3 AO, § 257 para. 1 nos. 2 and 3 in conjunction with para. 4 HGB).
• 3 years – Data required to consider potential warranty and damage compensation claims or similar contractual claims and rights, as well as to process related inquiries, based on previous business experience and customary industry practices, are stored for the duration of the regular statutory limitation period of three years (§§ 195, 199 BGB).

Rights of the Data Subjects

Rights of data subjects under the GDPR:
As a data subject, you have various rights under the GDPR, which arise in particular from Articles 15 to 21 GDPR:

• Right to object:
  You have the right, on grounds relating to your particular situation, to object at any time to the processing of personal data concerning you that is carried out on the basis of Art. 6 para. 1 lit. e or f GDPR; this also applies to profiling based on these provisions.
  If personal data concerning you is processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for such marketing; this also applies to profiling insofar as it is related to such direct marketing.
• Right to withdraw consent:
  You have the right to withdraw consent given at any time.
• Right of access:
  You have the right to request confirmation as to whether data concerning you is being processed and to obtain access to such data as well as further information and a copy of the data in accordance with the statutory provisions.
• Right to rectification:
  In accordance with the statutory provisions, you have the right to request the completion of data concerning you or the correction of inaccurate data concerning you.
• Right to erasure and restriction of processing:
  In accordance with the statutory provisions, you have the right to request the immediate deletion of data concerning you or, alternatively, to request a restriction of the processing of the data.
• Right to data portability:
  You have the right to receive data concerning you that you have provided to us in a structured, commonly used, and machine-readable format in accordance with the statutory provisions, or to request its transmission to another controller.
• Right to lodge a complaint with a supervisory authority:
  Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or the place of the alleged infringement, if you believe that the processing of personal data concerning you violates the provisions of the GDPR.

Provision of the Online Offering and Web Hosting

We process users’ data in order to provide our online services. For this purpose, we process the user’s IP address, which is necessary to transmit the content and functions of our online services to the user’s browser or end device.

• Types of data processed:
  Usage data (e.g. page views and length of stay, click paths, usage intensity and frequency, device types and operating systems used, interactions with content and functions);
  Meta, communication, and procedural data (e.g. IP addresses, time information, identification numbers, involved persons);
  Log data (e.g. log files relating to logins or data retrieval or access times).
• Data subjects:
  Users (e.g. website visitors, users of online services).
• Purposes of processing:
  Provision of our online offering and user-friendliness;
  Information technology infrastructure (operation and provision of information systems and technical devices (computers, servers, etc.));
  Security measures.
• Storage and deletion:
  Deletion in accordance with the information in the section “General Information on Data Storage and Deletion”.
• Legal basis:
  Legitimate interests (Art. 6 para. 1 sentence 1 lit. f GDPR).

Further Information on Processing Operations, Procedures, and Services

• Collection of access data and log files Access to our online offering is logged in the form of so-called “server log files.” The server log files may include the address and name of the accessed web pages and files, date and time of access, amount of data transferred, message about successful access, browser type and version, the user’s operating system, referrer URL (the previously visited page), and, as a rule, IP addresses and the requesting provider. The server log files may be used, on the one hand, for security purposes, e.g. to prevent server overload (in particular in the event of abusive attacks, so-called DDoS attacks), and, on the other hand, to ensure server utilization and stability. Legal basis: Legitimate interests (Art. 6 para. 1 sentence 1 lit. f GDPR). Deletion of data: Log file information is stored for a maximum of 30 days and then deleted or anonymized. Data whose further retention is required for evidentiary purposes is excluded from deletion until the respective incident has been finally clarified.

Use of Cookies

The term “cookies” refers to functions that store information on users’ end devices and read it from them. Cookies can also be used for various purposes, such as ensuring functionality, security, and convenience of online offerings, as well as for analyzing visitor traffic. We use cookies in accordance with statutory regulations. Where required, we obtain users’ consent in advance. If consent is not required, we rely on our legitimate interests. This applies where the storage and retrieval of information is essential in order to provide expressly requested content and functions. This includes, for example, the storage of settings and ensuring the functionality and security of our online offering. Consent can be withdrawn at any time. We provide clear information about the scope of cookies used and which cookies are utilized.

Notes on data protection legal bases: Whether we process personal data with the help of cookies depends on consent. If consent is given, it serves as the legal basis. Without consent, we rely on our legitimate interests, which are explained above in this section and in the context of the respective services and procedures.

Storage duration: With regard to storage duration, the following types of cookies are distinguished:

• Temporary cookies (also: session cookies):
  Temporary cookies are deleted at the latest after a user leaves an online offering and closes their end device (e.g. browser or mobile application).
• Permanent cookies:
  Permanent cookies remain stored even after the end device is closed. For example, the login status may be saved and preferred content displayed directly when the user visits a website again. Likewise, the usage data collected with the help of cookies may be used for reach measurement. If we do not provide users with explicit information on the type and storage duration of cookies (e.g. as part of obtaining consent), they should assume that these are permanent and that the storage duration may be up to two years.

General information on withdrawal and objection (opt-out): Users can withdraw the consent they have given at any time and can also object to processing in accordance with statutory provisions, including via the privacy settings of their browser.

• Types of data processed:
  Meta, communication, and procedural data (e.g. IP addresses, time information, identification numbers, involved persons).
• Data subjects:
  Users (e.g. website visitors, users of online services).
• Legal bases:
  Legitimate interests (Art. 6 para. 1 sentence 1 lit. f GDPR).
  Consent (Art. 6 para. 1 sentence 1 lit. a GDPR).bs. 1 S. 1 lit. a) DSGVO).

Further Information on Processing Operations, Procedures, and Services

• Processing of cookie data on the basis of consent We use a consent management solution through which users’ consent for the use of cookies or for the procedures and providers listed within the consent management solution is obtained. This procedure serves to obtain, document, manage, and revoke consent, in particular with regard to the use of cookies and comparable technologies that are used to store, read, and process information on users’ end devices. Within the scope of this procedure, users’ consents for the use of cookies and the associated processing of information are obtained, including the specific processing operations and providers named within the consent management procedure. Users also have the option to manage and revoke their consents. The consent declarations are stored in order to avoid repeated requests and to be able to provide proof of consent in accordance with legal requirements. Storage takes place server-side and/or in a cookie (so-called opt-in cookie) or by means of comparable technologies in order to assign consent to a specific user or their device. If no specific information is provided regarding the providers of consent management services, the following general information applies: The storage duration of consent is up to two years. A pseudonymous user identifier is created and stored together with the time of consent, information on the scope of consent (e.g. relevant categories of cookies and/or service providers), as well as information about the browser, system, and end device used.; Legal basis: Consent (Art. 6 para. 1 sentence 1 lit. a GDPR).
• BorlabsCookie: Consent management: Procedure for obtaining, documenting, managing, and revoking consent, in particular for the use of cookies and similar technologies for storing, reading, and processing information on users’ end devices as well as their processing. Service provider: Execution on servers and/or computers under its own data protection responsibility. Website: https://de.borlabs.io/borlabs-cookie/ Further information: An individual user ID, language, types of consent, and the time of consent are stored server-side and in a cookie on the users’ end devices.

Contact and Inquiry Management

When contacting us (e.g. by mail, contact form, email, telephone, or via social media) as well as within the framework of existing user and business relationships, the information provided by the inquiring persons is processed insofar as this is necessary to respond to the contact inquiries and any requested measures.

• Types of data processed:
  Inventory data (e.g. full name, residential address, contact details, customer number, etc.);
  Contact data (e.g. postal and email addresses or telephone numbers);
  Content data (e.g. textual or visual messages and posts as well as the information relating to them, such as authorship details or time of creation);
  Usage data (e.g. page views and length of stay, click paths, usage intensity and frequency, device types and operating systems used, interactions with content and functions);
  Meta, communication, and procedural data (e.g. IP addresses, time information, identification numbers, involved persons).
• Data subjects:
  Communication partners.
• Purposes of processing:
  Communication;
  Organizational and administrative procedures;
  Feedback (e.g. collection of feedback via online form);
  Provision of our online offering and user-friendliness.
• Storage and deletion:
  Deletion in accordance with the information in the section “General Information on Data Storage and Deletion”.
• Legal bases:
  Legitimate interests (Art. 6 para. 1 sentence 1 lit. f GDPR).
  Performance of a contract and pre-contractual inquiries (Art. 6 para. 1 sentence 1 lit. b GDPR).agen (Art. 6 Abs. 1 S. 1 lit. b) DSGVO).

Further Information on Processing Operations, Procedures, and Services:

• Contact form: When contacting us via our contact form, by email, or via other communication channels, we process the personal data transmitted to us in order to respond to and process the respective request. This usually includes information such as name, contact details, and, if applicable, further information provided by the user that is required for appropriate processing. We use this data exclusively for the stated purpose of contact and communication. Legal bases: Performance of a contract and pre-contractual inquiries (Art. 6 para. 1 sentence 1 lit. b GDPR); Legitimate interests (Art. 6 para. 1 sentence 1 lit. f GDPR).

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